Return & Refund Policy
This Return & Refund Policy explains how return requests, refund reviews, return shipping, damaged items, incorrect orders, and refund processing are handled for purchases made on our website.
1. Return Window
You may request a return within 30 days of receiving your order. Return requests submitted after this timeframe may not be accepted. Please contact us before sending any item back so we can review your request and provide return instructions.
2. Return Eligibility
To be eligible for a return, the item must be in a clean, complete, and resalable condition. It should not be damaged, altered, heavily used, washed, or missing important accessories, packaging, or included materials where applicable.
3. How to Start a Return
To start a return, please contact us at [email protected] with your order number, checkout email, reason for return, and clear photos if the item is damaged, incorrect, or defective. We will review your request and reply with the next steps.
4. Return Approval
Please do not send items back without approval. Returns sent without prior authorization may be delayed, refused, or unable to be matched with your order. Approved returns must follow the instructions provided by our customer support team.
5. Customer Responsibility
If the return is requested because of personal preference, change of mind, incorrect size selection, wrong address entered by the customer, or other non-error reasons, the customer is usually responsible for the return shipping cost.
6. Our Responsibility
If the item received is incorrect, damaged on arrival, or has a clear quality issue, please contact us as soon as possible with your order number and photos. After review, we may offer a replacement, refund, return label, or another suitable solution depending on the situation.
7. Damaged or Incorrect Orders
For damaged or incorrect orders, please keep the item, packaging, shipping label, and any related materials until the issue is reviewed. Clear photos help us confirm the problem faster and may be required for carrier claims or internal review.
8. Non-Returnable Situations
Returns may not be accepted if the item is used beyond normal inspection, damaged by misuse, missing key parts, returned late, sent without approval, or no longer in a condition suitable for resale. Certain special cases may also be excluded if clearly stated before purchase.
9. Return Shipping
Customers should use a trackable shipping service when returning items. We are not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address due to carrier issues or incorrect return shipping information.
10. Inspection and Refund Review
After we receive the returned item, we will inspect its condition and confirm whether it meets the return requirements. Refund approval may depend on the return reason, item condition, timing, and whether the return instructions were followed.
11. Refund Processing Time
Approved refunds are issued to the original payment method used at checkout. Refund review and processing usually takes 3–10 business days after inspection and approval. Once processed, the funds usually appear in your original account within about 7 business days, depending on your bank or payment provider.
12. Exchanges and Support
If you need a different solution instead of a refund, please contact us and we will review whether an exchange, replacement, or other support option is available. For return or refund questions, contact us at [email protected] with your order number and checkout email.