Terms of Service
These Terms of Service explain the rules and conditions that apply when you visit our website, place an order, use our services, or contact us for customer support.
1. Overview
This website is operated by YELVORN, LLC. Throughout the site, the terms “we”, “us”, and “our” refer to YELVORN, LLC. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service and all related policies referenced on this page.
2. Website Use
You may use our website only for lawful personal shopping, browsing, order tracking, and customer service purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, or use the site in a way that may damage our services or other users.
3. Customer Information
When placing an order or contacting us, you agree to provide accurate, current, and complete information. This includes your name, email address, phone number, billing details, and shipping address. We are not responsible for problems caused by incorrect or incomplete information provided by the customer.
4. Orders
After you place an order, you may receive an order confirmation by email. This confirmation means that we have received your order request, but it does not guarantee final acceptance. We reserve the right to review, refuse, cancel, or limit any order where necessary.
5. Order Acceptance
An order is generally accepted after payment has been successfully confirmed and the order is approved for processing. We may cancel an order if payment fails, product information is incorrect, stock is unavailable, fraud is suspected, or the order cannot be fulfilled for reasonable business reasons.
6. Prices and Currency
Product prices, shipping fees, and order totals are displayed on the website and at checkout. Our website uses Euro (EUR) as the settlement currency. If your payment method uses another currency, your bank or payment provider may apply exchange rates, conversion fees, or international transaction charges.
7. Payment Terms
Payment must be completed at checkout before an order can be processed. We accept the payment methods shown at checkout, which may include Visa, Mastercard, American Express, JCB, PayPal, Apple Pay, and Google Pay. For more details, please read our Payment Policy.
8. Payment Security
Payments are handled through secure third-party payment services. We do not store your full card number, CVV, or complete payment authentication data on our website servers. Security checks may be used to help prevent fraud, unauthorized transactions, and payment abuse.
9. Product Information
We try to present product information, descriptions, prices, images, and availability as accurately as possible. However, minor differences in color, size, display, or packaging may occur due to screen settings, production batches, or website display limitations.
10. Availability
Product availability may change without notice. If an item becomes unavailable after your order is placed, we may contact you with a suitable solution, cancel the unavailable item, or issue a refund for the affected part of the order.
11. Shipping Scope
We currently provide worldwide shipping. Delivery times and shipping fees may vary by destination region, including Europe, the United States, and other regions. Shipping options shown at checkout may depend on your delivery address and available carrier services.
12. Order Processing and Delivery
Orders are usually processed within 1–3 business days after payment is confirmed. Estimated delivery times are provided for reference and are not guaranteed arrival dates. For details about processing, shipping fees, delivery estimates, and delays, please read our Shipping Policy.
13. Order Tracking
After your order has been shipped, tracking information may be sent to the email address used at checkout. Tracking updates may take time to appear after the carrier receives the package. You may also check your order through our Order Tracking page when available.
14. Customs, Duties, and Taxes
For international shipments, customs duties, import taxes, VAT, handling fees, or other local charges may be applied by the destination country or region. These charges are usually the responsibility of the recipient unless otherwise required by applicable law or clearly stated at checkout.
15. Address Accuracy
You are responsible for providing a complete and correct shipping address. We are not responsible for delivery failure, returned packages, lost shipments, or delays caused by incorrect addresses, missing apartment numbers, unavailable recipients, refused delivery, or other address-related issues.
16. Returns
You may request a return within 30 days of receiving your order. Returned items must meet the eligibility conditions stated in our return policy. Please do not send items back without contacting us first. For full return instructions, please read our Return & Refund Policy.
17. Refunds
Approved refunds are issued to the original payment method used at checkout. Refund review and processing usually takes 3–10 business days after inspection and approval. Once processed, the funds usually appear in your original account within about 7 business days, depending on your bank or payment provider.
18. Damaged, Incorrect, or Missing Orders
If your order arrives damaged, incorrect, incomplete, or appears to be missing, please contact us as soon as possible with your order number, tracking number, and clear photos where applicable. We will review the issue and may coordinate with the carrier when needed.
19. Privacy and Data Protection
We collect and use personal information to operate our website, process orders, provide customer service, arrange delivery, manage returns, improve services, and comply with legal obligations. For details about how personal information is handled, please read our Privacy Policy.
20. Website Content
All website content, including text, layout, images, graphics, branding elements, and page design, is provided for shopping and informational purposes. You may not copy, reproduce, modify, distribute, or misuse website content without our permission, except where allowed by applicable law.
21. Limitation of Liability
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential losses arising from website use, order delays, carrier issues, payment provider issues, customs processing, or circumstances outside our reasonable control.
22. Governing Law and Disputes
These Terms of Service shall be governed by the laws applicable to the country or region where our business address is located, unless mandatory consumer protection laws provide otherwise. If a dispute cannot be resolved through customer support, the dispute shall be submitted to the competent courts of the jurisdiction where our business address is located, unless applicable law requires another venue.