Privacy Policy
This Privacy Policy explains how YELVORN, LLC collects, uses, stores, protects, and shares personal information when you visit temp.com, place an order, create an account, contact us, or use our website services.
1. Who We Are
This website is operated by YELVORN, LLC. Where applicable under data protection laws, including the General Data Protection Regulation (GDPR), we act as the data controller for personal information collected through our website, checkout, customer accounts, customer support, and related services.
2. Contact Details
If you have questions about this Privacy Policy, your personal information, or your privacy rights, you may contact us at Email: [email protected], Phone: +1(618)628-3704, Address: 303 Fountains Pky, Ste 240, Fairview Heights, IL 62208, US.
3. Information We Collect
We may collect information you provide directly, including your name, billing address, shipping address, email address, phone number, account details, order information, product selections, return or refund requests, and messages submitted through customer service or website forms.
4. Information Collected Automatically
When you use our website, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, pages viewed, referral information, approximate location, cookie identifiers, and website interaction data.
5. Order and Checkout Information
When you place an order, we process the information necessary to confirm your purchase, prepare and deliver your order, provide tracking information, communicate with you, process returns or refunds, maintain transaction records, and prevent fraudulent activity.
6. Payment Information
Payments are handled through secure third-party payment providers such as Stripe, PayPal, or other payment methods displayed at checkout. We do not store your complete card number, CVV, or full payment authentication credentials on our website servers.
7. How We Use Personal Information
We use personal information to operate our website, process and deliver orders, manage customer accounts, provide customer service, respond to inquiries, issue refunds, manage returns, communicate order updates, improve website functionality, protect our services, and comply with legal requirements.
8. GDPR Compliance
Where the GDPR applies, we process personal information fairly, lawfully, and transparently. We collect information for specified purposes, limit collection to information reasonably necessary for those purposes, take reasonable steps to keep information accurate, and retain personal information only for as long as necessary or legally required.
9. Legal Basis for Processing
Where required under the GDPR or similar privacy laws, we process personal information based on one or more lawful grounds. These may include performance of a contract, compliance with legal obligations, legitimate business interests, your consent, or the establishment, exercise, or defense of legal rights.
10. Performance of a Contract
Certain personal information is necessary to complete purchases and provide services you request. This includes processing orders, arranging delivery, sending order communications, handling returns, issuing refunds, and responding to order-related customer service requests.
11. Legitimate Interests
We may process personal information where reasonably necessary for legitimate business interests, including website security, fraud prevention, service improvement, basic analytics, customer support, record keeping, and protection of our customers, website, and legal rights.
12. Consent
Where consent is required, such as for certain cookies, optional marketing communications, or other non-essential website functions, we may ask for your permission before processing the relevant information. You may withdraw your consent at any time where permitted by law.
13. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain shopping cart activity, remember preferences, support website security, improve website performance, understand general website usage, and provide optional functionality. Cookie preferences may be managed through available website controls or your browser settings.
14. Marketing Communications
If you choose to receive marketing communications, we may send information about store news, products, promotions, or other relevant updates. You may unsubscribe through the link provided in marketing messages or by contacting us at [email protected].
15. Sharing Personal Information
We may share information with trusted service providers when reasonably necessary to operate our business. These providers may assist with payment processing, order fulfillment, shipping, website hosting, email delivery, analytics, fraud prevention, customer service, and technical support.
16. Service Providers and Data Processors
Where service providers process personal information on our behalf, they are expected to use the information only for the services they provide and to apply appropriate privacy and security measures. Where required by applicable law, appropriate contractual protections may also be used.
17. International Data Transfers
Some service providers may operate or store information outside your country or region. Where the GDPR or other applicable privacy laws require additional safeguards for international transfers, we may use lawful transfer mechanisms such as contractual protections, adequacy decisions, or other permitted safeguards.
18. Data Retention
We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, payment and accounting records, fraud prevention, dispute resolution, legal compliance, and other legitimate business purposes. Information that is no longer required may be deleted, anonymized, or securely retained where required by law.
19. Data Security
We use reasonable technical and organizational measures designed to protect personal information. These measures may include HTTPS encryption, secure payment processing, access controls, restricted administrative access, system maintenance, and security monitoring. No method of online transmission or storage can guarantee absolute security.
20. Your GDPR and Privacy Rights
Depending on your location and applicable law, you may have the right to request access to your personal information, correct inaccurate information, request deletion, restrict processing, object to certain processing, request data portability, and withdraw consent where processing is based on consent. Certain rights may be subject to legal exceptions or record-retention requirements.
21. EEA and UK Privacy Rights
If you are located in the European Economic Area or the United Kingdom, applicable data protection laws may provide additional rights regarding the processing of your personal information. Where required, we will respond to valid privacy requests within the timeframe established by applicable law.
22. Exercising Your Privacy Rights
To submit a privacy request, contact us at [email protected]. We may request reasonable information to verify your identity and protect personal information from unauthorized access. We will review requests in accordance with applicable privacy and data protection laws.
23. Complaints and Supervisory Authorities
If you believe your personal information has been handled in a way that does not comply with applicable data protection law, you may contact us so we can review your concern. Where the GDPR or similar law applies, you may also have the right to lodge a complaint with the appropriate data protection or supervisory authority in your country or region.
24. Fraud Prevention and Website Security
We may process limited personal and technical information to detect suspicious activity, prevent unauthorized transactions, protect customer accounts, investigate misuse, enforce website terms, and maintain the security and reliability of our services.
25. Legal and Regulatory Requirements
We may retain, use, or disclose personal information where reasonably necessary to comply with applicable laws, tax or accounting obligations, lawful requests, court orders, regulatory requirements, dispute resolution, or the establishment, exercise, or defense of legal claims.