Payment Policy
This Payment Policy explains the accepted payment methods, billing currency, payment security, failed payments, order confirmation, and refund handling for purchases made on our website.
1. Accepted Payment Methods
We accept major payment methods shown at checkout, including Visa, Mastercard, American Express, JCB, PayPal, Apple Pay, and Google Pay. Available payment options may vary depending on your location, device, browser, and the payment services available at the time of checkout.
2. Billing Currency
All orders on our website are settled in Euro (EUR). If your card or payment account uses another currency, your bank or payment provider may apply exchange rates, conversion fees, or international transaction charges. These charges are controlled by your bank or payment provider, not by us.
3. Payment Confirmation
Your order will only be confirmed after the payment has been successfully authorized and completed. Once payment is confirmed, an order confirmation email will be sent to the email address provided at checkout. Please review your order details carefully after receiving the confirmation.
4. Payment Security
We use secure checkout technology and trusted third-party payment providers to help protect payment information. Payment details are processed through encrypted payment systems. We do not store your full card number, CVV, or complete payment authentication data on our website servers.
5. Failed or Declined Payments
If your payment is declined, interrupted, or fails during checkout, the order may not be completed. Please check that your billing details, card information, available balance, and payment authorization are correct. You may also contact your bank or payment provider for further assistance.
6. Payment Review and Fraud Prevention
For security reasons, some orders may be subject to payment review before processing. We may contact you to verify order or payment information when necessary. Orders suspected of unauthorized use, fraud, or payment abuse may be delayed, cancelled, or refunded.
7. Refunds to Original Payment Method
Approved refunds will be issued to the original payment method used at checkout. After a refund is approved and processed, the funds usually appear in your original account within about 7 business days, depending on your bank or payment provider. For more details, please refer to our Return & Refund Policy.