Shipping Policy
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. We currently provide worldwide shipping, with different delivery times and shipping fees depending on the destination region.
1. Order Processing
Orders are usually processed within 1–3 business days after payment is successfully confirmed. Business days do not include weekends or public holidays. During busy seasons, promotional periods, or stock checking periods, processing may take slightly longer.
2. Shipping Regions
We offer worldwide shipping and divide delivery areas into three main regions: Europe, United States, and Other Regions. Shipping time and shipping cost may vary depending on the destination address, carrier service, customs processing, and local delivery conditions.
3. Europe Shipping
For orders shipped within Europe, standard delivery usually takes 5–10 business days after dispatch. The standard shipping fee is €8.99. Free standard shipping may be available for orders over €99.00, unless otherwise stated at checkout.
4. United States Shipping
For orders shipped to the United States, standard delivery usually takes 7–14 business days after dispatch. The standard shipping fee is €12.99. Free standard shipping may be available for orders over €129.00, unless otherwise stated at checkout.
5. Other Regions Shipping
For destinations outside Europe and the United States, standard delivery usually takes 10–20 business days after dispatch. The standard shipping fee is €18.99. Free standard shipping may be available for orders over €169.00, unless otherwise stated at checkout.
6. Delivery Time Notice
Estimated delivery times are provided for reference only and are not guaranteed arrival dates. Delivery may be affected by customs checks, carrier delays, address issues, local holidays, weather conditions, transportation disruptions, or other circumstances outside our direct control.
7. Order Tracking
After your order has been shipped, a tracking number will be sent to the email address used at checkout. Tracking details may take 24–72 hours to update after the carrier receives the package. You can also use the order tracking page on our website to check shipment updates.
8. Customs, Duties, and Taxes
For international shipments, customs duties, import taxes, VAT, handling fees, or other local charges may be applied by the destination country or region. These charges are usually the responsibility of the recipient unless otherwise required by applicable law or clearly stated at checkout.
9. Incorrect or Incomplete Address
Please make sure your shipping address is complete and accurate before placing an order. We are not responsible for delivery failure, return, loss, or delay caused by incorrect address details, missing apartment numbers, unavailable recipients, or refused packages.
10. Lost, Missing, or Damaged Packages
If your package appears lost, missing, delivered but not received, or damaged during delivery, please contact us with your order number, tracking number, and clear photos if applicable. We will help review the issue and may coordinate with the carrier when needed.
11. Delays and Customer Support
If your shipment has not updated for several days or has passed the estimated delivery time, please contact us at [email protected]. Include your order number and checkout email so we can check the shipment status and provide further assistance as soon as possible.